We understand that unforeseen circumstances may arise whereby you may need to make a change or cancellation to your booking. It is our goal to work with our clients to help minimise any losses from all parties; yourself, us, as well as our accommodation providers and other partners that we may work with along the trail. We recommend travel insurance to protect you against cancellation in the event that you are unable to proceed with your booking.
Cancellation fees apply as follows for all shuttle, and bike rental bookings:
· Cancellation within 48hrs of first day of travel – 100% of ticket price will be charged
· Cancellation 2 – 5 days before departure – 50% of ticket price will be charged
· Cancellation more than 5 days before departure – 20% of ticket price will be charged
· Any credit card payment fees are non-refundable